FAQ

How do I find my nail sizes?

For the most accurate sizes, please order a sizing kit before purchase. Alternatively you can take an image with a standardized coin next to your fingers and thumbs. Please make sure that this image is clear, and not taken from an obvious angle.

What if my nails don’t fit properly?

Unfortunately due to the nature of this product being hand made, sizing discrepancies are the responsibility of the buyer. If you are uncertain, please order a sizing kit for the best fit and results.

Can I return or exchange my order?

There are no exchanges or refunds with the order as it is custom made to fit your needs.

What is the turnaround time for my order?

Custom order timeframe is anywhere from 7-21 days. Shipping will take up to 1 week.

What is included in my order?

All orders come with a prep kit and a set of sticky nail tabs. They are ready to wear as soon as you receive them.

Can I reuse the nails and what is the retention like?

Gel X Press on nails are highly durable so they can definitely be reused! If you wear your nails with sticky tabs, they can last much longer as there is no mess with the removal. With nail glue, you are able to reuse the nails 2-3 times seeing that you do not damage the nails while soaking them off.

I entered my address wrong and did not receive my order, can I have a refund or store credit?

Please double check to ensure you enter the right address. Buyer is responsible for entering the correct shipping address and no refunds or credits will be issued in the case your order goes to the wrong place.