By placing an order through our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Orders & Payment

All orders are subject to availability and acceptance. By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

Payment is required at the time of purchase unless otherwise stated. We reserve the right to cancel or refuse an order when necessary, including in cases of suspected fraud, pricing errors, inventory issues, or other circumstances that may prevent us from fulfilling the order.

2. Product Availability & Pricing

We do our best to ensure that product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur.

We reserve the right to correct pricing or product information errors and, where applicable, cancel an order affected by an error. If an order is cancelled due to an error, any payment received for that order will be refunded.

3. Pre-Orders

Certain products may be offered as pre-orders. By purchasing a pre-order item, you acknowledge and agree to the estimated pre-order timeline before completing your purchase.

Pre-order items have an estimated 1–2 month wait time before they are received and ready for fulfillment.

The 1–2 month timeframe is an estimate and is not a guaranteed delivery date. Production, supplier delays, shipping delays, customs, holidays, or other circumstances outside of our control may cause the timeline to change.

Please only place a pre-order if you are comfortable with the estimated waiting period.

If an order contains both pre-order and in-stock items, the order may be held until the pre-order items are available unless otherwise stated.

4. Processing & Fulfillment

Once an order is ready to be fulfilled, please allow approximately 1 week for processing, packaging, and fulfillment.

During major sales, promotions, launches, holidays, or periods of unusually high order volume, processing and packaging may take up to 2 weeks.

Processing and fulfillment time is separate from the carrier's shipping time. Once an order has been shipped, delivery time depends on the shipping method selected and the carrier.

5. Shipping Information & Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If an incorrect, incomplete, or outdated address is provided and the package is returned to us, delivered to the incorrect address, or otherwise unable to be delivered because of the information provided by the customer, we are not responsible for the resulting loss or delay.

If a package is returned to us due to an incorrect or incomplete address, we may require the customer to pay the applicable shipping cost before the package can be sent again.

We are not obligated to issue a refund or provide a replacement shipment when an order cannot be delivered due to an incorrect or incomplete address supplied by the customer, except where required by applicable law.

6. Lost, Stolen, or Misdelivered Packages

Once an order has been shipped, the customer is responsible for monitoring the tracking information provided.

If tracking shows that a package has been delivered to the shipping address provided at checkout, we are not responsible for packages that are subsequently lost, stolen, or misplaced.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, and the applicable shipping carrier.

We may assist with contacting the carrier where appropriate, but a replacement or refund is not guaranteed.

7. Shipping Delays

Shipping and delivery estimates are provided as estimates and may be affected by circumstances outside of our control, including carrier delays, weather, customs, holidays, service disruptions, or other unforeseen circumstances.

We are not responsible for delays caused by the shipping carrier or circumstances beyond our reasonable control.

8. Duties, Taxes & International Orders

Customers placing orders from outside Canada or the United States may be responsible for additional customs duties, import taxes, brokerage fees, or other charges imposed by their country upon arrival of the package.

These fees vary depending on the destination country and are determined by the applicable customs authorities. They are not included in the product or shipping price unless specifically stated otherwise.

Any duties, taxes, customs fees, brokerage fees, or other charges assessed upon arrival are the responsibility of the customer.

We are not responsible for customs delays, customs fees, duties, taxes, or other charges imposed by the destination country.

Customers are responsible for understanding and accepting any applicable import requirements and fees before placing an international order.

9. Returns, Exchanges & Refunds

Our return, exchange, and refund policies are outlined separately in our Refund & Return Policy.

By placing an order, you agree to follow the requirements and timelines outlined in that policy.

Certain products, promotional items, sale items, personalized items, or pre-order items may be subject to different return or cancellation conditions where clearly stated.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

10. Order Changes & Cancellations

Please contact us as soon as possible if you need to make a change to your order.

Once an order has entered processing, packaging, or shipment, we may not be able to make changes or cancel the order.

Pre-orders may have specific cancellation conditions, which will be communicated where applicable.

11. Customer Responsibility

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are authorized to use the payment method provided.
• You have reviewed your order before completing your purchase.
• You understand and accept any applicable pre-order, processing, shipping, return, and refund terms.

12. Promotions & Discounts

Promotional codes, discounts, sales, and special offers may have additional terms or restrictions.

Unless specifically stated otherwise, promotions cannot be combined with other offers.

We reserve the right to correct errors, modify promotions, or cancel orders affected by misuse or technical errors.

13. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use the website for fraudulent or unlawful purposes.

We reserve the right to restrict or terminate access to our website where reasonably necessary.

14. Intellectual Property

All website content, including photographs, graphics, logos, product images, text, designs, and other materials, belongs to or is licensed to our business and may not be copied, reproduced, modified, or distributed without permission.

15. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase, shipment, or use of our products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, policies, or legal requirements.

The version of the Terms & Conditions in effect at the time an order is placed will generally apply to that order, subject to applicable law.

17. Contact

If you have questions about these Terms & Conditions, your order, or our policies, please contact us through the contact information provided on our website.

By completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please note that any applicable duties, customs fees, or import taxes are the responsibility of the customer and must be paid upon arrival of the package. The only exception is the USA, where applicable duties are calculated and payable at the time of purchase and are therefore already included in the checkout process.

Please email amysclients.orders@gmail.com or text +1 (778)-384-2528

There are no exchanges or refunds available at this time regardless of it being a pre-order or a ready to ship order. Please be certain about your purchase as we are not responsible for changes of mind. We are also not responsible for shipments that have been mailed to an incorrect address. Should your item come damaged, we will assess and find a solution best fitted for your needs.

Pre-order products typically ship out one month from order date. Select products may take up to 2 months. Please be patient as sometimes there are delays with shipments due to customs or labour strikes.

Please double check to ensure you enter the right address. You are responsible for entering the correct shipping address and no refunds or credits will be issued in the case your order goes to the wrong place.

If we see through our internal tracking link as well as the public tracking page that your parcel has gone missing, we will do our best to find a solution for you. We are not responsible for stolen packages that have been scanned in as "delivered".

Changes to shipment addresses are allowed before dispatch. Please email amysclients.orders@gmail.com to change your shipping address. Once the parcel has been mailed out, we are not able to re-direct the shipment.