FAQs

Please email amysclients.orders@gmail.com or text +1 (778)-384-2528

There are no exchanges or refunds available at this time regardless of it being a pre-order or a ready to ship order. Please be certain about your purchase as we are not responsible for changes of mind. We are also not responsible for shipments that have been mailed to an incorrect address. Should your item come damaged, we will assess and find a solution best fitted for your needs.

Pre-order products typically ship out one month from order date. Select products may take up to 2 months. Please be patient as sometimes there are delays with shipments due to customs or labour strikes.

Please double check to ensure you enter the right address. You are responsible for entering the correct shipping address and no refunds or credits will be issued in the case your order goes to the wrong place.

If we see through our internal tracking link as well as the public tracking page that your parcel has gone missing, we will do our best to find a solution for you. We are not responsible for stolen packages that have been scanned in as "delivered".

Changes to shipment addresses are allowed before dispatch. Please email amysclients.orders@gmail.com to change your shipping address. Once the parcel has been mailed out, we are not able to re-direct the shipment.