FAQ

How do I find my nail sizes?

For the most accurate sizes, please order a sizing kit before purchase. Alternatively you can take an image with a standardized coin next to your fingers + thumbs and send it to amysclients.orders@gmail.com. Please make sure that this image is clear, and not taken from an obvious angle.

What if my nails don’t fit properly?

Unfortunately due to the nature of this product being hand made, sizing discrepancies are the responsibility of the buyer. If you are uncertain, please email us at amysclients.orders@gmail.com to do a consultation.

Can I return or exchange my order?

There are no exchanges or refunds with the order as it is custom made to fit your needs. Refunds may be issued for quality issues upon package arrival, however this is upon our discretion.

***For nail supplies, there are no exchanges or refunds available at this time regardless of it being a pre-order or a ready to ship order. Should your item come damaged, we will assess and find a solution best fitted for your needs.

What is the turnaround time for my order?

Custom press on nails order timeframe is anywhere between 7-28 days. Domestic shipping will take 7-10 business days and International shipping will take 10-21 business days for delivery. Please order in advance.

***Pre-orders of nail supplies may take up to 5 weeks before dispatch. Ready to ship orders will usually ship within the next 3 days unless specified in listing to take longer.

What is included in my order?

All orders come with a prep kit, nail glue and a set of sticky nail tabs. They are ready to wear as soon as you receive them.

Can I reuse the nails and what is the retention like?

Gel X Press on nails are highly durable so they can definitely be reused! If you wear your nails with sticky tabs, they can last much longer as there is no mess with the removal. With nail glue, you are able to reuse the nails 2-3 times seeing that you do not damage the nails while soaking them off.

I entered my address wrong and did not receive my order, can I have a refund or store credit?

Please double check to ensure you enter the right address. Buyer is responsible for entering the correct shipping address and no refunds or credits will be issued in the case your order goes to the wrong place.

How do I find my nail sizes?

For the most accurate sizes, please order a sizing kit before purchase. Alternatively you can take an image with a standardized coin next to your fingers + thumbs and send it to amysclients.orders@gmail.com. Please make sure that this image is clear, and not taken from an obvious angle.

What if my nails don’t fit properly?

Unfortunately due to the nature of this product being hand made, sizing discrepancies are the responsibility of the buyer. If you are uncertain, please email us atamysclients.orders@gmail.comto do a consultation.

Can I return or exchange my order?

There are no exchanges or refunds with the order as it is custom made to fit your needs. Refunds may be issued for quality issues upon package arrival, however this is upon our discretion.

What is the turnaround time for my order?

Custom order production is anywhere between 7-28 days. Domestic shipping will take 7-10 business days and International shipping will take 10-21 business days for delivery. Please order in advance.

What is included in my order?

All orders come with a prep kit, nail glue and a set of sticky nail tabs. They are ready to wear as soon as you receive them.

Can I reuse the nails and what is the retention like?

Gel X Press on nails are highly durable so they can definitely be reused! If you wear your nails with sticky tabs, they can last much longer as there is no mess with the removal. With nail glue, you are able to reuse the nails 2-3 times seeing that you do not damage the nails while soaking them off.

I entered my address wrong and did not receive my order, can I have a refund or store credit?

Please double check to ensure you enter the right address. Buyer is responsible for entering the correct shipping address and no refunds or credits will be issued in the case your order goes to the wrong place.